Returns Policy

Last updated: 27/06/2026

This Returns & Refund Policy applies to purchases made from BLAKO FISHING PTY LTD through our online store.

At BLAKO, we want customers to be satisfied with their order. If something has gone wrong, we’ll work with you to resolve genuine issues quickly and fairly.

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Change of Mind Returns

We accept change of mind returns within 60 days of delivery, provided the item is:

Unused
In original retail packaging
In resalable condition
Complete with all original contents
Not fished, rigged, modified, trimmed, glued, heated, exposed to water, damaged, or otherwise used
Not treated with any added scent, oil, attractant, chemical, or other substance

To request a change of mind return, contact us through our contact page with:

Your order number
The item you would like to return
The reason for the return

Change of mind returns are at the customer’s cost.

Original shipping fees are non-refundable for change of mind returns.

For change of mind returns, items must not be returned until the return has been approved by BLAKO. Items returned without approval may not be accepted or processed.

Non-Returnable Items

Unless required under Australian Consumer Law, we do not accept change of mind returns for:

Items that have been fished, rigged, modified, trimmed, glued, heated, exposed to water, damaged, or used
Items treated with any added scent, oil, attractant, chemical, or other substance
Items not in original retail packaging
Items missing original contents or components
Items returned more than 60 days after delivery
Clearance, final sale, discontinued, or heavily discounted items
Items damaged due to misuse, incorrect rigging, bite damage, snag damage, improper storage, or normal fishing use
Minor colour, scent, shape, finish, or material variations between production batches
Minor soft plastic shape variation caused during transport or storage
Products affected by normal wear and tear from fishing use

This section applies to change of mind returns only. It does not remove any rights you may have under Australian Consumer Law if a product fails to meet a consumer guarantee.

Damaged, Faulty, Missing, or Incorrect Items

If your order arrives damaged, faulty, incomplete, or incorrect, please contact us as soon as possible. We recommend contacting us within 7 days of delivery so we can review and resolve the issue quickly.

Please include:

Your order number
A clear description of the issue
Photos of the product received
Photos of all package contents
Photos of the external packaging
Photos of the shipping label

For missing item claims, please provide photos showing everything that was received, including all packaging and order contents.

Please do not dispose of the product, packaging, shipping label, or order contents until your claim has been reviewed.

Once submitted, we’ll review the information against our order details, packing records, fulfilment records, shipping records, and any other relevant information.

We may request additional information, photos, or return of the item for inspection before approving a resolution.

If your claim is approved, we’ll arrange or assist with a suitable resolution in line with Australian Consumer Law. This may include:

Replacement
Refund
Store credit
Exchange
Another appropriate outcome

Where Australian Consumer Law provides a specific remedy, that remedy will apply.

Used Fishing Products

Fishing products are used in harsh and variable conditions. Damage caused by fishing use is not automatically considered a product fault.

Unless required under Australian Consumer Law, we do not accept returns, refunds, or replacements for damage caused by:

Fish bites
Snags
Rocks
Structure
Incorrect rigging
Overstretching
Cutting, trimming, or modifying the product
Exposure to heat, chemicals, oils, solvents, or added attractants
Improper storage
General wear and tear
Normal fishing use

We may decline claims where the issue appears to be caused by use, misuse, incorrect rigging, environmental conditions, or damage after delivery.

Soft Plastic Lures

Soft plastic lures may have minor variations between batches. This can include slight differences in colour, scent, shape, finish, flexibility, or material appearance.

Minor variation does not automatically mean the product is faulty.

Soft plastics may also move slightly in packaging during transit or storage. Minor shape movement or tail position variation does not automatically qualify for a refund or replacement unless the product is confirmed to be faulty or not fit for purpose.

How To Return An Item

To request a return, contact us through our contact page with:

Your order number
The item you wish to return
The reason for the return

Please do not send any items back until your return has been approved.

Once your return has been reviewed, we’ll provide return instructions if your item is eligible.

For change of mind returns, items returned without prior approval may not be accepted or processed.

Return Shipping

For change of mind returns, return shipping costs are the customer’s responsibility.

Returned items must be packaged securely to prevent damage during return transit.

Returned goods remain the responsibility of the customer until received by BLAKO. We recommend using a trackable shipping method.

If an item is confirmed to be faulty, damaged, incorrect, or the issue was caused by our error, we’ll arrange or assist with the appropriate resolution in line with Australian Consumer Law.

Where required under Australian Consumer Law, reasonable return shipping costs may be reimbursed once the issue has been confirmed. Customers should keep proof of any return shipping costs paid.

Refunds

Once a return is received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed back to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund once it has been issued.

Original shipping fees are non-refundable for change of mind returns.

Original shipping fees may be refunded where required under Australian Consumer Law or where the issue was caused by our error.

Exchanges

We may offer exchanges where:

You received the wrong item
You need a different size, weight, colour, or variant
The item is unused, in original retail packaging, and eligible for return

Additional shipping charges may apply for exchanges unless the exchange is due to our error or required under Australian Consumer Law.

Exchange requests are subject to stock availability.

Clearance, Final Sale, and Discontinued Items

Clearance, final sale, discontinued, or heavily discounted items cannot be returned for change of mind unless required under Australian Consumer Law.

This does not remove any rights you may have if the product fails to meet a consumer guarantee.

Order Issues and Customer Contact

If there is an issue with your order, please contact us directly so we have the opportunity to review and resolve the matter.

We may not be able to properly assess claims where:

The issue is not reported within a reasonable time
Photos or required information are not provided
The product, packaging, or shipping label has been discarded
The item has been used, altered, damaged, or disposed of
The claim cannot be verified against the order, packing, fulfilment, or shipping records

Assessment & Verification

All returns, refunds, replacements, exchanges, and order issue claims are subject to assessment.

Unless required under Australian Consumer Law, we may decline a request where:

The item has been used, altered, modified, or damaged
The item is incomplete or not in original condition
The item does not match the original order
Sufficient information or photos are not provided
The product has been disposed of before assessment
The issue is caused by normal wear, misuse, incorrect rigging, bite damage, snags, storage issues, or fishing use
The claim cannot be reasonably verified

Where required, we may request that the item is returned for inspection before a resolution is approved.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product does not meet a consumer guarantee, the available remedy may include a repair, replacement, refund, or other appropriate solution depending on whether the problem is major or minor.

For major failures, consumers may be entitled to choose between a refund or replacement.

For minor failures, we may choose to provide a repair, replacement, refund, or other suitable remedy within a reasonable time.