Returns Policy

Last updated: 15/06/2026

This Refund Policy applies to purchases made from BLAKO FISHING PTY LTD through our online store.

At BLAKO, we want you to be satisfied with your order. If something has gone wrong, we’ll work with you to resolve genuine issues quickly and fairly.

Nothing in this policy limits your rights under Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the issue. For major product failures, consumers can choose between a refund or replacement. (ACCC)

Change of Mind Returns

We accept change of mind returns within 30 days of delivery, provided the item is:

  • Unused

  • In original packaging

  • In resalable condition

  • Not fished, rigged, modified, exposed to water, trimmed, glued, heated, or otherwise used

To request a change of mind return, contact us with your order number, the item you would like to return, and the reason for the return.

Change of mind returns will incur a return shipping fee, which is the customer’s responsibility.

Original shipping fees are non-refundable for change of mind returns.

Non-Returnable Items

Unless required under Australian Consumer Law, we do not accept returns for:

  • Items that have been fished, rigged, modified, trimmed, glued, heated, exposed to water, or used

  • Items not in original packaging

  • Items returned more than 30 days after delivery

  • Clearance or final sale items

  • Items damaged due to misuse, incorrect rigging, bite damage, snag damage, improper storage, or normal fishing use

  • Minor colour, scent, shape, or finish variations between batches

  • Minor soft plastic shape variation caused during transport or storage

Damaged, Faulty, Missing, or Incorrect Items

If your order arrives damaged, faulty, incomplete, or incorrect, please contact us as soon as possible. We recommend contacting us within 7 days of delivery.

Please include:

  • Your order number

  • A clear description of the issue

  • Photos of the product received

  • Photos of all package contents

  • Photos of the external packaging and shipping label

For missing item claims, please provide photos showing everything that was received.

Once submitted, we’ll review the information against our order and packing records. We may request additional information if needed.

If your claim is approved, we’ll arrange a suitable resolution, which may include a replacement, refund, store credit, or another appropriate outcome.

How To Return An Item

To request a return, contact us through our contact page with:

  • Your order number

  • The item you wish to return

  • The reason for the return

Please do not send any items back until your return has been approved.

Once your return has been reviewed, we’ll provide return instructions if your item is eligible.

Items returned without prior approval may not be accepted or processed.

Return Shipping

For change of mind returns, return shipping costs are the customer’s responsibility.

If the item is confirmed to be faulty, damaged, incorrect, or the issue was caused by our error, we’ll help arrange the appropriate resolution.

Returned items must be packaged securely to prevent damage during return transit.

Returned goods remain the responsibility of the customer until received by BLAKO. We recommend using a trackable shipping method.

Refunds

Once a return is received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed back to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund once it has been issued.

Original shipping fees are non-refundable unless the return is due to our error or required under Australian Consumer Law.

Exchanges

We may offer exchanges where:

  • You received the wrong item

  • You need a different size or variant

  • The item is unused, in original packaging, and eligible for return

Additional shipping charges may apply for exchanges unless the exchange is due to our error.

Assessment & Verification

All returns, refunds, replacements, and exchanges are subject to assessment.

We may decline a request where:

  • The item has been used, altered, or damaged

  • The item is incomplete or not in original condition

  • The item does not match the original order

  • Sufficient information or photos are not provided

  • The issue is caused by normal wear, misuse, incorrect rigging, bite damage, snags, or improper storage

Where required, we may request that the item is returned for inspection before a resolution is approved.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product does not meet a consumer guarantee, the available remedy may include a repair, replacement, refund, or other solution depending on whether the problem is major or minor. (ACCC)

Nothing in this policy excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

Contact Us

If you have any questions about a return, refund, exchange, or issue with your order, please contact us through our contact page with your order number.