Returns & Refunds

When you shop with BLAKO online, you can return eligible items within 30 days of delivery.

To be eligible for a change of mind return, items must be unused, in original packaging, and in resalable condition.

Items must not have been fished, rigged, modified, exposed to water, trimmed, glued, heated, or otherwise used.

How To Return

To request a return, contact us with:

Please do not send any items back until your return has been approved. Once reviewed, we’ll provide return instructions if your item is eligible.

Change of mind returns will incur a return shipping fee, which is the customer’s responsibility.

Original shipping fees are non-refundable unless the return is due to our error or required under Australian Consumer Law.

If your order arrives damaged, faulty, missing, or incorrect, please contact us as soon as possible.

Please include your order number, a clear description of the issue, and photos of the product, packaging, and shipping label.

Once reviewed, we’ll arrange the appropriate resolution, which may include a replacement, refund, store credit, or another suitable outcome.

Approved refunds will be processed back to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

For full return conditions, exclusions, and Australian Consumer Law information, please see our Refund Policy.