RETURNS & EXCHANGES

RETURNS & EXCHANGE POLICY

Last Updated: 24/09/2024

At BLAKO FISHING PTY LTD, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns
We accept returns for items that are unused, in original packaging, and in resalable condition within 30 days of delivery. To initiate a return, please contact us via our contact page options with your order number and reason for return.

Return Conditions:
Item(s) must be returned within 30 days of receipt
Products must be unused and in original packaging
Clearance or final sale items are not eligible for return
Shipping costs are non-refundable unless the return is due to our error

Exchanges
We’re happy to exchange items if you received the wrong product, or need a different size or variant. Please email us to arrange your exchange. Additional shipping charges may apply.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with a photo and your order number. We will replace or refund the item at no extra cost to you.

How to Return an Item
Contact us via our contact page options
Include your order number, item(s) to return, and reason
We’ll provide you with return instructions

Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Change of Mind
If you’ve changed your mind, we’ll still accept returns under the conditions above, but return shipping is the responsibility of the customer.

Shipping for Returns
You’ll be responsible for paying your own return shipping costs unless the item was faulty, incorrect, or damaged.

If you have any questions about your return or exchange, please contact us via our contact page options.