RETURNS & EXCHANGES

RETURNS & EXCHANGE POLICY

Last Updated: 24/09/2024

At BLAKO FISHING PTY LTD, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. We aim to resolve all genuine issues quickly and fairly. If something has gone wrong, we will work with you to provide an appropriate solution.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Need Help With an Order?

Choose the option below that best describes your situation:

Received a faulty, damaged, missing, or incorrect item?
→ See Damaged, Faulty, Missing, or Incorrect Items section below for step-by-step instructions.

Changed your mind and want to return an unused item?
→ See Returns & Change of Mind section below.

Returns & Change of Mind

We accept returns for items that are unused, in original packaging, and in resalable condition within 30 days of delivery. To initiate a return, please contact us via our contact page options with your order number and reason for return.

Soft Plastic Lure Care

Due to the nature of TPE/PVC soft plastics, minor shape variation may occur during transport or storage. This is a normal material characteristic and does not affect performance. Lures can typically be restored by laying them flat or placing them in warm (not boiling) water for 30–60 seconds.
If deformation is significant, please contact us and we will assist.

Return Conditions

  • Item(s) must be returned within 30 days of receipt

  • Products must not have been fished, rigged, modified, exposed to water, trimmed, glued, heated, or otherwise used and must be returned in original packaging

  • Items must match the original order and include all contents

  • Clearance or final sale items are not eligible for return

  • Shipping costs are non-refundable unless the return is due to our error

Returned items are inspected upon arrival. We reserve the right to decline a return if products are incomplete, altered, or not in their original condition.

Damaged, Faulty, Missing, or Incorrect Items

If your order arrives damaged, faulty, incomplete, or you believe you have received the wrong item, please follow the steps below so we can resolve the issue promptly.

Step 1 - Contact Us

Contact us via our contact page options as soon as possible after receiving your order (we recommend within 7 days of delivery).

Step 2 - Provide Order Details

Include your order number and a clear description of the issue.

Step 3 - Supply Supporting Images

After your request is received, we will email you to request the following information to assist with our assessment. Please provide clear images of:

  • The product(s) received

  • All contents of the package

  • The external packaging, including the shipping label

  • The packing slip (or proof of purchase)

For missing-item claims, images showing everything that was received are required.

Step 4 - Assessment

Once submitted, we will review the information against our packing records and, where necessary, liaise with our fulfilment or freight partners.
We may request additional information to verify the claim before approving a resolution.
We aim to complete assessments promptly so that eligible claims are resolved within a reasonable timeframe in accordance with Australian Consumer Law.

Step 5 - Resolution

If the claim is approved, we will arrange a replacement, refund, or other appropriate resolution. Approved replacements are typically dispatched within 2–3 business days after assessment.

Where a product is confirmed to be faulty, incorrect, or not as described, we will provide a replacement, repair, or refund as appropriate.

Step 6 - Return (If Required)

In some cases, we may request the item be returned for inspection. Items must not be sent back until authorised. Returns sent without prior approval may not be accepted.

Exchanges

We’re happy to exchange items if you received the wrong product, or need a different size or variant. Please contact us via our contact page options to arrange your exchange. Additional shipping charges may apply.

How to Return an Item

  1. Contact us via our contact page options.

  2. Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Please be prepared to provide clear images of the product(s), packaging, and the packing slip (or proof of purchase) to assist with our assessment.

  4. Returns must not be sent back until authorised. Once reviewed, we will provide return instructions and, where applicable, a return authorisation.

  5. Items returned without prior approval may not be accepted or processed.

  6. We may request additional information where required to verify the claim and ensure the correct resolution is provided.

Refunds

Once a return is received and inspected, we will notify you of the outcome of the assessment.

Where a return is approved, the resolution will be provided in accordance with Australian Consumer Law and the nature of the claim. This may include a replacement, repair, store credit, or refund, depending on the circumstances.

Refunds are typically provided where:

  • A product is confirmed to have a major fault

  • The item cannot be replaced within a reasonable timeframe

  • The incorrect item was supplied and a replacement is not requested

  • A valid return is approved under this policy

Refunds are not provided for:

  • Products that have been fished, rigged, modified, or used (unless required under Australian Consumer Law)

  • Normal material behavior, minor variation, or issues outlined in product care guidance

  • Change-of-mind returns that do not meet the return conditions

Where applicable, approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part or where required under Australian Consumer Law.

All returns are subject to inspection and assessment to determine eligibility in accordance with this policy and Australian Consumer Law.

Shipping for Returns

You’ll be responsible for paying your own return shipping costs unless the item was faulty, incorrect, or damaged.

Items must be packaged securely to prevent damage during return transit. Returns damaged due to inadequate packaging may not be accepted.

Returned goods remain the responsibility of the customer until received by us. We recommend using a trackable shipping method, as we cannot process refunds for items not received.

Assessment and Verification

We reserve the right to investigate all return, refund, or replacement requests to verify eligibility under this policy and Australian Consumer Law.

Where sufficient information is not provided, or where returned goods do not match the original order or reported issue, we may decline the request or return the goods to the sender at their expense.

BLAKO FISHING PTY LTD reserves the right to refuse service, limit replacements, or cancel orders where claims are found to be inconsistent with purchase history, product condition, or provided evidence.

Additional Information

We do not offer refunds for normal wear, misuse, incorrect rigging, or damage caused by improper storage or handling of fishing products.

As our products are manufactured materials, minor colour, scent, or finish variation may occur between batches and does not constitute a fault.

If you have any questions about your return or exchange, please contact us via our contact page options.