Returns & Refunds
When you shop with BLAKO online, you can return eligible items within 60 days of delivery.
To be eligible for a change of mind return, items must be unused, in original retail packaging, complete with all original contents, and in resalable condition.
Items must not have been fished, rigged, modified, exposed to water, trimmed, glued, heated, damaged, treated with added scent, oil, attractant, chemicals, or otherwise used.
Nothing in this policy limits your rights under Australian Consumer Law.
How To Return
To request a return, contact us with:
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Your order number
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The item you would like to return
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The reason for the return
Please do not send any items back until your return has been approved.
Once reviewed, we’ll provide return instructions if your item is eligible.
Items returned without approval may not be accepted or processed.
Change of Mind Returns
Change of mind returns are at the customer’s cost.
Original shipping fees are non-refundable for change of mind returns unless required under Australian Consumer Law.
Returned items must be packaged securely to prevent damage during return transit.
Returned goods remain the responsibility of the customer until received by BLAKO. We recommend using a trackable shipping method.
Non-Returnable Items
Unless required under Australian Consumer Law, we do not accept change of mind returns for:
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Items that have been fished, rigged, modified, trimmed, glued, heated, exposed to water, damaged, or used
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Items treated with added scent, oil, attractant, chemicals, or other substances
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Items not in original retail packaging
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Items missing original contents or components
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Items returned more than 60 days after delivery
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Clearance, final sale, discontinued, or heavily discounted items
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Items damaged due to misuse, incorrect rigging, bite damage, snag damage, impact damage, improper storage, rust, corrosion, or normal fishing use
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Minor colour, scent, shape, finish, or material variations between production batches
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Minor soft plastic shape variation caused during transport or storage
Damaged, Faulty, Missing, or Incorrect Items
If your order arrives damaged, faulty, incomplete, or incorrect, please contact us as soon as possible. We recommend contacting us within 7 days of delivery so we can review and resolve the issue quickly.
Please include:
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Your order number
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A clear description of the issue
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Photos of the product received
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Photos of all package contents
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Photos of the external packaging
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Photos of the shipping label
For missing item claims, please provide photos showing everything that was received, including all packaging and order contents.
Please do not dispose of the product, packaging, shipping label, or order contents until the issue has been reviewed.
Once submitted, we’ll review the information against our order details, packing records, fulfilment records, shipping records, and any other relevant information.
If your claim is approved, we’ll arrange or assist with a suitable resolution, which may include a replacement, refund, store credit, exchange, or another appropriate outcome.
Refunds
Once a return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be processed back to your original payment method.
Please allow 5–10 business days for your bank, payment provider, or buy now pay later provider to process the refund once it has been issued.
Original shipping fees are non-refundable for change of mind returns unless required under Australian Consumer Law or the issue was caused by our error.
Exchanges
We may offer exchanges where the item is unused, in original retail packaging, complete with all original contents, and eligible for return.
Additional shipping charges may apply for exchanges unless the exchange is due to our error or required under Australian Consumer Law.
Exchange requests are subject to stock availability.
More Information
For full return conditions, exclusions, assessment details, and Australian Consumer Law information, please see our full Returns & Refund Policy.